Privacy Policy
Last updated: November 28, 2025.
This Privacy Policy explains how Webdesk LLC (“SOGSOOG”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you use the SOGSOOG mobile application, website, and related services (collectively, the “Platform”). SOGSOOG is a ride-sharing and delivery platform that connects drivers (“Providers”) with passengers and senders (“Users”). By using SOGSOOG, you agree to this Privacy Policy.
Information We Collect
We collect the following categories of personal data:
1.1 Information You Provide
This includes your full name, phone number, email address, profile photo, city, country, account login information, and payment information processed securely by third-party providers. For drivers, additional information may include driver license, vehicle information, identity verification documents, and insurance information. This information is necessary to provide the service.
1.2 Location Information
SOGSOOG collects precise location data from your device. For passengers, location is collected when the app is open and is used to find nearby drivers, show pickup and drop-off, and calculate trip routes. For drivers, location is collected when driver mode is ON and while the app is in foreground or background. This is required to provide ride-sharing services, show driver location to passengers, calculate routes and fares, and ensure safety and fraud prevention. SOGSOOG does not collect location data when driver mode is OFF. Users can disable location permission, but some features may not work properly.
1.3 Automatically Collected Information
We collect technical data including device type, device model, operating system, IP address, app version, crash logs, and usage activity. This information helps improve performance, reliability, and security.
1.4 Payment Information
Payments are processed by secure third-party providers such as Stripe and mobile payment providers. SOGSOOG does not store full card numbers.
1.5 Firebase and Push Notifications
SOGSOOG uses Firebase Cloud Messaging to send trip notifications and important alerts. Firebase may collect device identifiers required to deliver notifications.
How We Use Your Information
We use your data to provide ride-sharing services, connect users and drivers, calculate routes and fares, provide customer support, send important notifications, improve the app, prevent fraud, ensure safety, and comply with legal obligations. We do not sell your personal data.
How We Share Information
We may share data between drivers and users to complete trips. For example, drivers can see passenger pickup locations and passengers can see driver locations. We may also share data with service providers including Google Maps for navigation, Firebase for notifications and analytics, and payment providers such as Stripe. These providers process data securely. We may also share data with legal authorities when required by law.
Permissions We Use
SOGSOOG uses location permission to match drivers and passengers, provide navigation, and track trips. Location is collected only when necessary. SOGSOOG also uses notification permission to send trip updates. Camera permission may be used optionally for profile photos.
Data Security
We protect your data using secure servers, encryption, and access controls. However, no system can guarantee complete security.
Data Retention
We keep your data while your account is active and as required by law. We may also retain data to resolve disputes and enforce our policies. You can request account deletion by contacting support.
Your Rights
You can access your data, update your data, request deletion of your account, and contact support regarding your privacy. You can contact us at https://sogsoog.com/contact and we will respond in accordance with applicable law.
Children
SOGSOOG is not intended for children under the age of 18. We do not knowingly collect personal data from children.
Third-Party Services
SOGSOOG uses third-party services including Google Maps, Firebase, and payment providers. These services have their own privacy policies and may collect and process data in accordance with their policies.
SOGSOOG allows users to request deletion of their account and personal data at any time.
How to request account deletion
You can request deletion of your SOGSOOG account using one of the following methods:
Method 1 – From the mobile app
- Open the SOGSOOG app
- Go to Profile
- Scroll down
- Select Delete Account Permanently
- Confirm your request
Method 2 – From the website
Send a deletion request using this page:
https://sogsoog.com/contact
Include the following information:
- Your registered phone number
- Your registered email address
- Your full name
Our support team will verify your identity and process the deletion request.
What happens when you delete your account
When your account is deleted:
- Your profile will be permanently deleted
- Your personal information will be removed
- You will no longer be able to access the SOGSOOG app
- Your account cannot be recovered
Data retention
Some information may be retained for a limited period when required for legal obligations, fraud prevention, tax and financial reporting, and security or dispute resolution. This retained data is securely stored and is not used for marketing purposes. Retention periods depend on legal requirements and may range from 30 days to 10 years depending on the data type.
Changes
We may update this Privacy Policy from time to time. Updated versions will be posted on this page and will become effective upon posting.
Contact
Webdesk LLC operates SOGSOOG. You can contact us at https://sogsoog.com or through support at https://sogsoog.com/contact
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