Safety Measurements

At SogSoog, your safety is our top priority. We are committed to providing a secure and trustworthy ride-sharing experience that complies with international safety norms and industry best practices.

Please read our safety measures carefully. We recommend you take these tips into serious consideration to protect yourself against any potential threats that might occur during your SogSoog trip. 

Please also read our Disclaimer.

For Passengers

1. **Verified Drivers:**
All drivers undergo a thorough background check, including identity verification, driving history, and criminal record screening.

2. **Ride Tracking:**
Every ride is tracked in real-time using GPS technology, ensuring passengers can share their trip details with trusted contacts.

3. **In-App Emergency Button:**
An emergency assistance button allows passengers to contact local authorities instantly in case of an emergency.

4. **Two-Way Ratings System:**
Passengers can rate drivers and provide feedback after each ride, helping maintain high service standards.

5. **24/7 Customer Support:**
Our dedicated customer support team is available around the clock to address any safety concerns or ride-related issues.

6. **Masked Numbers:**
Personal contact numbers are anonymized to protect the privacy of both parties.

7. **Face Mask and Hygiene Protocols:**
We follow health guidelines by requiring face masks and promoting vehicle sanitation to prevent the spread of illnesses.

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### **For Drivers:**

1. **Driver screening and training:**
All drivers are rigorously screened and trained in safety protocols, customer service, and defensive driving techniques.

2. **Passenger Verification:**
Passenger profiles are verified to ensure accountability and reduce the risk of fraudulent activities.

3. **Insurance Coverage:**
Comprehensive insurance policies cover drivers and passengers during trips for added peace of mind.

4. **Emergency Assistance Feature:**
Drivers can instantly reach local emergency services through the in-app SOS button if needed.

5. **Safe Driving Guidelines:**
Regular safety training and compliance reminders ensure drivers follow road safety rules and traffic regulations.

6. **Fair Dispute Resolution:**
Any disputes or incidents are promptly investigated with a fair and transparent resolution process.

7. **Support and Assistance:**
Drivers have access to 24/7 support for emergency and non-emergency issues, ensuring continuous service reliability.